Complaints Procedure

Our aim

We aim to carry out every project to a good standard and to keep you informed along the way. If something has not gone as it should, please tell us so we have the chance to put it right.

How to raise a concern

Contact us by phone, WhatsApp or the contact form, with your name, the address of the work, and a description of the issue. If you have a job or quote reference, please include it.

What happens next

• We acknowledge your complaint, normally within a few working days.
• We look into what happened, which may include arranging a site visit.
• We respond in writing, setting out our understanding of the issue and any action we propose.

If you are not satisfied

If you remain unhappy after our response, you are free to seek independent advice, for example from Citizens Advice, or to take your own legal advice. This procedure does not affect your other legal rights.